Lunch & Learn - September 2012

Danny joined the family business at O'Malia's full time in 1975. Gradually becoming involved in many apects of the business, everything he learned had CUSTOMER SERVICE woven into it. From handling complaints to writing ads designed to explain how O'Malia's differed from "the big boys," SERVICE -- and how to motivate employees to give it -- was always Danny's clarion call.

Danny served as President of O'Malia's from 1986 through 2006, the last 5 years as part of Marsh Supermarkets. He brought this lifetime of customer service experience to Trustpointe in 2007 to spread the gospel of building a Culture of Service to as many companies as possible. In 2009, he added keynote speaking to his customer service training programs and started his own company, Indy's Trustered Servant.

COST:
$15 for Members
$20 for Non-Members

Deadline for Registration:  Monday, September 3rd